In the unlikely event that you are not entirely satisfied with your purchase, you can simply return it to us within 14 days of despatch in its original, saleable condition with a note stating the reason for sending it back along with your name, address and order number.
You will be responsible for the item until it reaches us, and we suggest you use a secure delivery method (which requires a signature upon delivery). The cost of returning any item is your responsibility. You will be refunded the full value of the item, less delivery charge.
Clearance and Sale items are exchange only. Swimwear is non returnable for hygiene reasons. If order qualifies for free delivery but full order is returned, unless faulty refund will be less £3.95 delivery cost.
Please ensure that your purchase does not come into contact with anything that may mark or damage it, such as drinks, food or cigarettes. We will not be able to refund any items where there is evidence that these instructions have not been followed.
White Bunny Boutique Ltd
13 Scott Skinner Square
Please allow 10 working days from when the product has been received by us to process a refund. The time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same account or card with which you made your original purchase. If there is a problem with issuing a refund to your account or card, our customer service team will contact you.
Please note that standard delivery is usually 3-5 days but is not guaranteed and may vary by postcode and locations. Banchory orders will be delivered free of charge or order pickups can be prearranged.
- Banchory Delivery or Order Pickup (by arrangement) No Cost
- Standard UK Delivery: £3.95 (3-5 Working days)
- Guaranteed Next Weekday UK Delivery: £7.99 - Ordered by 2pm (Monday to Thursday)
- Saturday UK Delivery: £12.99 - Order by 2pm Friday
- Standard delivery within the United States and Canada: £14.99 - 7-10 working days approximately
- Standard delivery within Europe: £9.99 - 5 working days approximately
- Standard delivery within Australia: £13.99 - 7-10 working days approximately
- Standard delivery within Middle East & Asia: £19.99 - 7-10 working days approximately
For any additional support with delivery or questions please email firstname.lastname@example.org and I will be more than happy to help.
Please be aware that parcels will not be delivered on the Bank holiday Monday, your order will be sent out on the next available business day in accordance to standard delivery times as above.